Can each traveler pay for their trip individually?

We do not have an option for you to pay individually.  At this time we can only accept payment from one Traveler (the main traveler).

Can I bring my pet(s)?

We do not make accommodations for your pets unless you are travelling with a Service Animal.  Please note any special accommodations you may need with regards to Service Animals on your survey.

Can you use my frequent flyer miles or hotel points?

We do not apply your frequent flyer miles or hotel points to your Surprise Travel Itinerary.  If we did this it would be easy for you to figure out where you are going and that would spoil the fun.  Luckily most airlines and hotels will allow you to add the points after the travel is booked.

If you are working with one of our Adventure Consultants to plan your trip then we will be more than happy to attach your points to any trip you book with us.

Do you offer Surprise Travel outside of the United States?

At this time, No.  We hope to offer it in the future.

But that doesn’t mean we can’t help you.  If you would like to travel outside of the U.S. Please contact one of our adventure consultants and we will gladly work with you to plan a trip!  It just won’t be a surprise.

Does my budget include any activities?

Your budget covers your travel + accommodation.  If you would like us to plan activities for you, please consider that when picking out your budget.

If you want to experience everything during your trip then the smallest budget probably wouldn’t be the option you would want to choose.

If you are unsure which one to choose, please contact one of our consultants and we can work with you on a budget that will accommodate your adventure level.

How does payment work? And are there any fees?

Full Payment is due at the time you check out and your card will immediately be charged for the whole trip.  To ensure your privacy we do not accept credit cards over the phone nor do we store your information to charge portions of your trip later.

There are no additional fees or taxes, unless you opt to purchase Travel Insurance.  We offer Travel Insurance through Allianz (rates vary).  If you would like a quote for travel insurance please note that on your survey and one of our Adventure Consultants will contact you to discuss.

You will not be charged any additional fees or taxes on top of your budget amount unless you choose to purchase the Travel Insurance.

We will begin planning your trip immediately upon receipt of payment and you can expect to hear from someone with 24 hours to finalize the details of your survey.

​How far in advance do you need to book my trip?

Please give us at least 3 weeks to plan your trip.

How will I receive my itinerary and find out where I am going?

We send all of the itinerary information to you via USPS and also via email.

Your envelope will arrive during the week of your departure (no peeking).  If you haven’t received your envelope with all of your trip information 2 days prior to your trip, please contact us.

I don’t want to spend the whole time in transit…

We agree wholeheartedly.

The length of your stay will largely determine how far away you go.  If you are only going to go on a weekend adventure then we wouldn’t send you on a trip that you would be sitting in a plane for 5 hours.

We will keep your time in transit relative to your length of stay and budget.

I know where I want to go!

That’s great!  Please contact us and we can work together on the trip of a lifetime.

If I get a gift certificate for someone, how long is it good for?

Our gift cards are good for 1 year from the date of purchase.

Is someone available in case there is an emergency during our stay?

Absolutely.  Should anything go wrong during your stay, please contact us immediately.  Someone will be available to help you work through any issues you may have during your trip.

There’s a group of us but we don’t live in the same city?

No Problem.  Please note each person in your groups address on your travel survey when you are checking out.  This will allow us to book travel for each of you from your own city and meet up together.

This all sounds fun, but I’m not sure if I want to do the Surprise Travel. Can I see a sample itinerary of a trip you’ve planned in the past?

Absolutely, We put a lot of time into researching your trip so you don’t have to.  We offer several options of places we think each traveler will love based on their surveys and give you plenty of options for you to go and explore on your own as well!  We know that you will find your own adventure wherever you go.

Contact Us to see a sample Itinerary.

What if I don’t like where I’m going?

We trust that won’t be the case.  That’s why we ask so many questions!  And if you didn’t want to be surprised you wouldn’t have asked us to send you on a surprise destination.  That’s the fun of it!

If you aren’t sure whether or not you will like it, then work with one of our adventure consultants to plan your trip together this time and then try out a surprise destination the next time.  It’s Awesome, I promise.

We believe that there are adventures to be had everywhere you go and if you keep an open mind we fully believe you will have a great time and will find a new adventure wherever you are.

Where are we going?

Well, that depends on you.  If you know where you want to go, then you will know where you are going!

If you want to be surprised, well then, you will have to wait to find out.

We promise not to send you to the middle of no-wheres-ville and that you will have plenty to do while you are at your surprise destination.  We choose mid-sized cities with plenty to do to keep you busy on your trip.

Check out our Adventurer’s Blog to see where other surprise travelers have gone in the past.

Why do you have different travel budget options?

As with any travel planning, there are many factors that go into your trip. 

You decide how you would like to travel and choose your budget accordingly.  If you decided to drive yourself to your destination your budget will then determine where you will go and where you will stay.  Your budget does not include money for gas if you choose to drive yourself.

If you choose to travel by any other means of transportation, your budget will include your travel arrangements.  Your travel dates, location and proximity to transportation hubs can also play a part in your travel arrangements.  We assure you that we work with all the major hotels and transportation companies to ensure that your trip is always top notch!

Please note that we do not coordinate transfers to / from your home if you travel by Plane, Train or Bus.

Your survey asks about children 2 – 17? What about children less than 2 years old?

Children younger than 2 travel free!  You will still need to include their Name and Birth date in the Travel Section and please be sure to list any special amenities or accommodations you will need when travelling with your child.